INSIDE SALES AGENT, EMEA
MARKETING & SALES - SPANISH SPEAKER F/M
Contract : Permanent, Full time
Hours : Full Time - 35 Hours Per week
Location : Paris, Charles de Gaule airport
Estimated Start Date : Immediate start
Reporting : Supervisor or Manager in EMEA, Inside Sales
Job Purpose :
We are seeking Inside Sales agents to provide exceptional customer service and sales support primarily through phone and email interactions.
This role involves managing reservations, ticketing, group bookings, and responding to inquiries while upholding our brand's high standards.
Additionally, the role requires coordinating with various departments andmaintaining relationships with corporate clients and travel agencies
Duties and Responsibilities :
- Respond promptly to customer inquiries via phone and email, ensuring excellent service delivery
- Handle reservations, ticketing, group bookings, and complaints efficiently
- Handle all types of irregularities related to reservations
- Process BSP-related tasks (refunds, ADM).
- Update waivers, favors, and additional services through Sales Force
- Assist in administrative tasks for GMs and corporate/agent contracts
- Support sales and marketing activities, including B2B website updates and event participation
- Manage relationships with non-contracted corporate clients, SME, TMCs,and agents
- Prioritize workload effectively, demonstrating organizational skills
- Foster open communication and collaboration within the team
- Uphold high standards of customer service and attention to detail
Knowledge,Qualifications & Skills :
- Experience in the airline/travel industry would be advantageous
- Skill and knowledge of reservations, fares, and ticketing processes essential
- Skill and knowledge of reservation system essential
- Strong teamwork, time management, and problem-solving skills
- High flexibility and ability to work under stressful situations and deal with multiple tasks.
- Candidate may be required to take international business trip (e.g. Japan)
- Customer-oriented with a proactive approach to sales and service
- Ability working with MS Office
- Achievement of specific financial and non-financial targets, such as growth in sales revenue linked to European sales and marketing activities.
- Language skills - Fluency in Spanish
Benefits : All the benefits, terms and conditions as ANA Paris Office Employee Handbook
Working Hours Office hours, Mon-Fri
How to apply Send CV to : ml_notice_parisrecruit@ana.co.jp
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